Why Kindertons’ Fleet Accident Management Scheme?

Kindertons’ Fleet Accident Management Scheme aims to create a bespoke claims process to deal with all matters arising from Road Accidents involving your commercial clients.

The scheme will make us the first point of contact in the event of a motor claim. Regardless of liability we will then deal with all aspects, including the reporting of the claim to their own Insurer, managing the repair process and liaising with relevant third parties.

Importantly, each of your clients will be provided with their own dedicated account manager who will ensure that all processes and procedures are implemented to guarantee that claims are dealt with in a prompt and efficient manner. They will also act as a key point of contact to deal with day to day enquiries and issues which may inevitably arise.

Vehicle downtime is clearly a major concern to businesses, our fleet scheme in conjunction with our Commercial Guaranteed Hire Vehicle Insurance can therefore offer an effective solution to ensure a vehicle is supplied in respect of every accident.

Kindertons will: -

• Deal with any claim relating to your client’s motor policy
• Implement efficient procedures to expediate the claims process
• Report the claim to the client’s insurers
• Where appropriate, arrange inspection of the client’s vehicle
• Arrange and manage the repair process
• Track claim until completion
• Provide training support to Fleet Manager
• Provide claims cost reporting and management information

Kindertons will instruct their Uninsured Loss Team in the event of a non-fault accident (see Motor Legal Expenses Insurance).