Your Name & KAM Reference     First Impression Was the first contact with our handler a pleasant experience for you?   Yes No   Did the claim handler explain clearly how the claim was to be conducted?   Yes No   Your Hire Vehicle Was the replacement hire vehicle delivered as agreed with your handler?   Yes No   Was the replacement hire vehicle clean and tidy upon arrival?   Yes No         Ongoing Were you kept up to date with the claim status?   Yes No   Would you be happy to recommend our service to your family and friends?   Yes No   And Finally Can you give a score out of 5 for each of the sections, 5 being the highest and return this form to be entered into our monthly prize draw to win £100.00 of High Street Shopping Vouchers. If you require more cards to give to family or friends please enter an amount below.   First Impression 5 4 3 2 1 Your Hire Vehicle 5 4 3 2 1 Ongoing 5 4 3 2 1 Overall 5 4 3 2 1   Additional Cards

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