FNOL

Our highly qualified and experienced FNOL team are here to put customers at ease during what can be a stressful time. Their comprehensive knowledge and training allows them to quickly identify the best fault or non-fault solution. At Kindertons Accident Management, we recognise the importance of giving a good first impression to all our customers, as it sets the tone and standard for the quality of service they can expect from us when we manage their claim.

Our approach to claims is simple. We capture details of the incident with accuracy, efficiency and empathy and wherever possible, try to minimise the stress and inconvenience to the customer.


KEEPING YOUR CUSTOMERS INFORMED
We recognise that one size doesn’t fit all, so we offer a variety of different communication methods giving customers the flexibility to choose the one that suits them best.

Our customers can contact us via:

Call

Email

App

SMS

Live Chat

CUSTOMER DOCUMENT PORTAL
We've introduced an innovative new platform for our customers to upload evidence relating to their claim, such as Statement of Truth documents or photos showing damage to their vehicle. Customers can access the Customer Document Portal via a link we send them after their initial FNOL call.


24/7 SUPPORT
We appreciate that being involved in an accident can happen at any time and a customer should be given immediate assistance and support. That’s why we ensure we're always on hand to help our customers when they need us most. Our dedicated claims lines are open 24 hours a day, 7 days a week, 365 days a year.